Returns and refund policy and your right to cancel
Please inspect your delivery when you receive it for defects or damage. If you find a defect or damage you must inform us as soon as possible and we will arrange for a return, either to us or the manufacturer (at our option), at no cost to you.
If the products are found to be damaged or defective prior to delivery to you, we will at our option repair or replace the products, or if neither is possible we will refund the price paid by you for the products. If you would prefer a repair or replacement of the products please contact us and we will accommodate you where this is reasonably practicable.
If for any reason you are unhappy with your purchase you can return it to us in its original condition at any time within 7 days from the date you received the product and we will issue a full refund of the price you paid for the product however you will be responsible for the cost of the return postage.
You have a 7 day 'cooling off' period from the day you receive your goods, in which time you should notify us in writing or via an email that you wish to cancel your contract with us and a full refund will be given, however you will be responsible for paying the cost of the return postage.
If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business), in addition to your other legal rights you have the right to cancel any order and receive a full refund from us. You may choose to cancel within 7 working days, starting on the day after the date when we confirm acceptance of your order. If you wish to cancel your order please contact us stating your order reference number. If you choose to return any products under this right to cancel, you will be responsible for the cost of returning the products to us. However, we will cover the cost of you returning any products that we have provided as a substitute for defective products that you ordered. We will discuss with you where the items will be returned to when you contact us.
Please ensure that within the parcel containing the returns there is a covering letter stating your order reference number and accompanied by the original delivery note.
Whenever you return products to us, please ensure as far as possible that they are unused, unopened and in their original packaging (with any seals and shrink-wrap intact). We recommend that you return goods by recorded delivery. All refunds will be made to the card which you originally used for the purchase.
Nothing in these terms and conditions affects any other legal rights you may have to reject or return products.
For all customer service enquiries or returns please contact Welcome to Yorkshire Shop Customer Services as follows:
Telephone: 01677 425 224
Postal address for returns:
ASPECT CPM (UK) Limited
Unit 5, Well Hall Farm, Bedale Road, Well, DL8 2PX
Company Number: 08723574
3 Greengate, Cardale Park,
Harrogate, HG3 1GY